WEEK 1: Great customer service

The best customer service that I ever received was when my friend and I had gone to a Thai restaurant in the Aria hotel called Lemongrass. First the hostess sat us down and greeted us with menus and a smile.  Next, there was a bus person that came and our drink orders right away so we did not have to wait very long. When the waiter had come around we were all set up with cocktail drinks and our order. Great meal and great service and I couldn’t’ remember a time when my glass of water was ever empty as much as I drank it during my meal.  Another thing during the meal was that my noodles were cold so I had ask the waiter to make it warmer for me he said I have a better idea, i’ll have the chef make you another one. Of course I was ecstatic though I had to wait a little bit longer I was satisfied with having my cocktails and my friend to keep me company until my food had come out. After my noodles came out it was hot and steamy like it should be and on top of that I had the meal comped by the manager himself. So in conclusion my meal was fantastic. I definitely go back more than once today and I even tipped the waiter out over 30 percent. This goes to show you that a few places are willing to go above and beyond just to satisfy one customer because in most cases that is all it takes for a company to have a good name or a bad name. Word of mouth from a few people can make you or break you as a company. It goes to show that customer’s satisfaction is as important as just having good food.
-"understanding buying behavior is an essential but very difficult task"